How can I define an SLA that has a Breach time (Planned end time) that is for a user defined time? - Support and Troubleshooting
Create a formula field that determines if an account's SLA expiration date has expired. - Salesforce Developer Community
![Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation](https://confluence.atlassian.com/servicemanagementserver/files/956713305/956713307/1/1535378513065/final_example_sla_due_date_not_passed.png)
Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation
![Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation Example: creating an SLA based on due date | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation](https://confluence.atlassian.com/servicemanagementserver/files/956713305/956713308/1/1535378513219/workflow_sla_pause_until_due_date_passed.jpeg)